ABOUT US
Planning a trip can come with plenty of questions. We've put together answers to some of the most common questions about our services, bookings, payments and travel arrangements.
Help & FAQs
1. About HotelsNFlights Maharlika
What is HotelsNFlights Maharlika?
HotelsNFlights Maharlika is a travel company that helps customers plan and arrange flights, accommodation, tours, cruises and holiday packages.
We can assist with individual travel arrangements or put together a personalised itinerary based on your preferred destinations, travel dates, budget and interests.
Is HotelsNFlights Maharlika a registered Australian business?
Yes. HotelsNFlights Maharlika operates through an Australian-registered business.
For transparency, we provide our registered business details, including our legal business name and ABN on our website.
Customers can independently verify our business details through the relevant Australian Government business registers.
Where is HotelsNFlights Maharlika based?
Our Australian business is based in Australia and we provide travel assistance to customers both in Australia and globally.
Australian Office:
54A Main Road, Moonah, TAS 7009
Phone: +61 412 583 944
Email: maharlika@hotelsnflight.com
Who runs HotelsNFlights Maharlika?
HotelsNFlights Maharlika is operated by its director and travel team.
You can learn more about the people behind the business on our About Us page.
Why should I book through HotelsNFlights Maharlika?
We aim to make travel planning easier by providing personalised assistance rather than leaving customers to organise every part of their trip themselves.
Depending on your requirements, we can help coordinate flights, accommodation, tours, transfers, cruises and other travel arrangements.
2. Planning & Personalised Travel
Can you create a personalised itinerary for me?
Yes. We can create an itinerary based on your:
- Destination
- Travel dates
- Number of travellers
- Budget
- Accommodation preferences
- Activities and interests
- Preferred travel pace
- Flight preferences
- Special requirements
Do I have to choose one of your advertised packages?
No.
Our sample packages are designed to give you ideas. We can also customise an itinerary to suit your preferences.
Can you arrange a complete holiday package?
Yes. Depending on your destination and requirements, we can help arrange combinations of:
- Flights
- Hotels
- Tours
- Airport transfers
- Cruises
- Activities
- Other travel services
Can you help if I only need a hotel?
Yes. You don't necessarily need to book a complete package. If you only require accommodation, you can enquire about hotel options for your destination and dates.
Can you help if I only need flights?
Yes. We can assist you in finding suitable domestic and international flight options.
Whether you're looking for a one-way, return or multi-city flight, we'll help you explore the available options and find one that best suits your needs.
Can you arrange airport transfers?
Yes, airport transfers can be included in selected packages or arranged separately depending on the destination.
Can you arrange travel for families?
Yes. We can create family-friendly itineraries and consider factors such as children's ages, room configurations, activities, travel time and family-friendly accommodation.
Can you arrange travel for groups?
Yes. We can assist with group travel arrangements and tailor the itinerary according to the group's requirements.
3. Flights
Can you book domestic and international flights?
Yes. We can assist with both domestic and international flight arrangements, subject to availability and the applicable airline and booking conditions.
Which airlines can you book?
Available airlines depend on the destination, travel dates, route and inventory available through our booking systems and travel suppliers.
Can I choose my preferred airline?
Yes. You can tell us your preferred airline when making an enquiry, and we'll check available options.
Can I choose my preferred departure time?
Yes. Let us know your preferred departure or arrival times and we'll look for suitable options where available.
Can I request a direct flight?
Yes. If direct flights are available for your route, we can look for them. If there are no suitable direct flights, we'll show you alternative options with connections.
Can I request a specific seat?
Seat selection depends on the airline and fare conditions. Some airlines allow seat selection during booking or after ticketing, while others may charge an additional fee.
Is baggage included in the flight price?
Not necessarily.
Baggage allowances vary depending on the airline, route and fare type. We'll provide the applicable baggage information where available.
Can I add extra baggage?
In many cases, yes. Additional baggage is subject to airline availability and fees.
Can I change my flight after booking?
Flight changes depend on the airline's fare rules and conditions. Change fees, fare differences and other charges may apply.
What happens if my airline changes or cancels my flight?
If an airline changes or cancels your flight, we'll assist you with the available options based on the airline's policies and the circumstances of the disruption.
4. Hotels & Accommodation
Can you help me choose a hotel?
Yes. Tell us your destination, dates, budget and preferred hotel standard, and we can suggest suitable accommodation options.
Can I request a specific hotel?
Yes. If the hotel is available through our suppliers, we can check it for you.
Can I choose the room type?
Yes. You can request a preferred room type, such as:
- Standard room
- Deluxe room
- Family room
- Suite
- Twin room
- Double room
- Connecting rooms
Availability varies by hotel.
Can I request connecting rooms?
Yes, we can make the request, but connecting rooms are generally subject to hotel availability and cannot always be guaranteed.
Does the hotel price include breakfast?
It depends on the selected rate.
What does "half board" mean?
Half board generally includes breakfast and one additional main meal, usually lunch or dinner.
The exact inclusions depend on the hotel.
Can I request a baby cot or extra bed?
Yes. We can submit the request to the hotel where available. Additional charges may apply.
Can I request early check-in or late check-out?
Yes. We can make the request, but it is generally subject to hotel availability and may incur an additional fee.
5. Tours & Holiday Packages
Can I customise one of your tour packages?
Yes. Our sample itineraries can be adjusted based on your preferences, travel dates and available time.
Can I remove an activity from a package?
Yes. The itinerary is customisable — we can discuss removing or replacing activities.
Can I add additional activities?
Yes. Tell us what you'd like to experience and we'll check whether it can be added to your itinerary.
Can I change the hotel included in a package?
In many cases, yes. We can check alternative hotels and advise you of any price difference.
Are tours private or shared?
This depends on the specific tour.
Your itinerary or quotation will specify whether the tour is private, shared or operated on another basis.
Is a private driver included?
Only when specifically stated in your package or quotation.
Are entrance fees included?
This depends on the package. Your itinerary or quotation will specify the inclusions and exclusions.
Are meals included in tours?
Only where stated in the itinerary or quotation.
Can you arrange tours for children and older travellers?
Yes. When creating an itinerary, let us know if you're travelling with children, older family members or anyone who prefers a more relaxed pace.
We can then suggest activities that are more suitable for your group.
6. Cruises
Can HotelsNFlights Maharlika arrange cruises?
Yes, we can assist with cruise enquiries and help you find suitable cruise holiday options.
Can I combine a cruise with flights and hotels?
Yes. We can help coordinate flights, accommodation and other travel arrangements around your cruise.
Can I request a specific cruise line?
Yes. Let us know your preferred cruise line, destination and travel dates, and we'll check the available options.
Are cruise prices subject to change?
Yes. Cruise pricing and availability can change depending on the cruise line, sailing date, cabin availability, promotions and other factors.
7. Booking & Reservation Requests
Can I book directly through the website?
Depending on the service, you may be able to search for available options through our website and submit your travel requirements.
Some bookings may require a reservation request and confirmation from our team before the booking is finalised.
Does submitting a reservation request mean my booking is confirmed?
No.
A reservation request is not necessarily a confirmed booking.
We'll confirm the availability, price and applicable conditions before the booking is finalised.
When is my booking considered confirmed?
Your booking is considered confirmed when we have provided confirmation and the required payment has been successfully processed, subject to the applicable booking terms.
How long does it take to receive confirmation?
This depends on the service, supplier and availability.
We'll aim to process your request as quickly as possible and keep you informed if additional time is required.
Can prices change after I submit an enquiry?
Yes.
Travel prices and availability can change until the applicable booking is confirmed and payment is processed.
Why did the price change?
Airfares, hotel rates, tour availability, exchange rates, supplier inventory and promotional offers can change.
We'll always advise you of the applicable price before you proceed with payment.
8. Payments & Pricing
What currency are your prices displayed in?
Our website and applicable customer pricing can be displayed in Australian dollars (AUD).
What payment methods do you accept?
Available payment methods will be shown or advised during the booking process.
Is payment made securely?
Where online payment is available, payment is processed through the designated payment platform or payment provider used for the booking.
9. Changes, Cancellations & Refunds
Can I cancel my booking?
Cancellation depends on the terms and conditions of the particular airline, hotel, tour operator, cruise line or other supplier.
Some bookings may be refundable, partially refundable or non-refundable.
Will I receive a refund if I cancel?
This depends on the applicable booking conditions.
Any eligible refund will be processed according to the supplier's cancellation and refund rules, less any applicable fees.
How long does a refund take?
Refund processing times vary depending on the supplier, payment provider and banking system.
We'll advise you of the expected process when your refund request is reviewed.
Can I change my travel dates?
Possibly. Changes are subject to availability and the terms of your booking.
Additional charges or fare differences may apply.
What happens if I need to change the name on my booking?
Name corrections or changes depend on the airline, hotel, cruise line or supplier.
Some bookings may allow corrections while others may not.
Contact us as soon as possible if you notice an error.
What happens if I miss my flight?
If you miss your flight, contact the airline and HotelsNFlights Maharlika as soon as possible.
The available options depend on your fare conditions and the airline's policy.
10. Travel Documents & Visas
Do I need a passport to travel internationally?
Generally, yes. International travellers need a valid passport and may require additional travel documents depending on their destination.
Can HotelsNFlights Maharlika help with visa information?
We can provide general travel information and point you towards the relevant official immigration or government resources.
However, visa requirements are the responsibility of the traveller, and requirements can change.
Can you guarantee that I will receive a visa?
No.
Visa applications are assessed by the relevant government or immigration authority. We cannot guarantee visa approval.
How much passport validity do I need?
Passport validity requirements vary by destination.
Travellers should check the requirements of the destination country and any transit countries before travelling.
Do I need a transit visa?
It depends on your nationality, itinerary, transit airport and whether you leave the airport's transit area.
We recommend checking the official immigration requirements applicable to your passport and itinerary.
Do I need travel insurance?
We strongly recommend considering comprehensive travel insurance before travelling.
Travel insurance can provide protection for circumstances such as medical emergencies, cancellations, delays and lost luggage, depending on the policy.
11. Before & During Your Trip
Will I receive a travel itinerary?
Yes. We'll provide your applicable itinerary and booking information.
What should I check before travelling?
We recommend checking:
- Passport validity
- Visa requirements
- Transit requirements
- Travel insurance
- Flight times
- Baggage allowance
- Hotel details
- Airport transfer arrangements
- Tour meeting points
- Travel advisories
What happens if my flight is delayed?
Contact the airline and our team as soon as possible.
We'll assist where we can, subject to the airline's policies and the terms of your booking.
What happens if I have a problem during my trip?
Contact us using the support details provided with your booking.
For urgent situations such as medical emergencies or immediate safety concerns, contact the relevant local emergency service first.
Can I contact you while I'm overseas?
Yes. Customers can contact us through our available support channels.
Your booking confirmation should contain the appropriate contact information.
12. Customer Support
How can I contact HotelsNFlights Maharlika?
You can contact us through:
Phone: +61 412 583 944
Email: maharlika@hotelsnflight.com
WhatsApp and Messenger — available anytime via the buttons on our website.
What information should I provide when contacting you?
For an existing booking, please provide your:
- Name
- Booking/reference number
- Travel dates
- Destination
- Question or issue
This helps our team locate your booking and assist you more efficiently.
How quickly will you respond?
Response times may vary depending on the enquiry, time of day and whether we need to contact a supplier.
We'll aim to respond as soon as reasonably possible.
13. Australian Business & Trust
Is HotelsNFlights Maharlika based in Australia?
Yes. Our business operates in Australia and provides Australian business details for customer transparency.
How can I verify your business?
You can independently verify our registered business information through the relevant Australian Government business registers.
We encourage customers to check our registered details if they would like additional reassurance before booking.
Do you have an Australian office?
Yes.
HotelsNFlights Maharlika
54A Main Road
Moonah, TAS 7009
Australia
Who is the director of the company?
Our director is listed on our About Us page, together with a brief introduction to her roles within the business.
Why do you display your ABN?
We believe transparency is important.
Providing our relevant Australian business registration details allows customers to better understand who they are dealing with and independently verify the business.
14. Website & Online Booking
Why can't I immediately confirm some bookings online?
Some travel products require availability and pricing to be confirmed with the relevant supplier before the booking can be finalised.
This helps us ensure that the information provided to you is current before you pay.
Is the price on the website guaranteed?
Not necessarily.
Unless the website specifically states that a price is guaranteed, travel prices and availability may change until the booking is confirmed.
What should I do if I find an error on the website?
Please contact us and let us know.
We appreciate customers reporting incorrect information so we can review and correct it.
We're happy to help
Whether you're still exploring your options or you're ready to start planning, our team can help you find the right flights, accommodation, tours and travel arrangements for your trip.